GENERAL ELIGIBILITY REQUIREMENTS

&

EXCHANGE AND CANCELLATION, REFUND AND WARRANTY ACTIVATION POLICY

IMPORTANT NOTE

Trees are living entities, each of which is different from the other. The images presented on the website are for information purposes only to help you visualize their characteristics at maturity. It is therefore possible that your tree does not correspond to the images at the time of delivery.
We do our utmost to ensure that our stock is sufficient and adequate, however, since trees are living beings, we may not be able to fulfill your order. In the case that the tree does not meet your standard, buyers will receive a full refund.
Pickup, delivery and planting services will be honored on the dates indicated on the Pickup your tree section of the website www.unarbrepourmonquartier.org (You can also call your eco-quartier)

FOR FURTHER INFORMATION

Contact the Regroupement des éco-quartiers
Phone number : 514 507-5401
Email : info@unarbrepourmonquartier.org

INDEX

1- General conditions of eligibility for A Tree for my Neighbourhood

2- Delivery and/or planting policy

3- Exchange and change policy

4- Cancellation Policy (refund)

5- Warranty Activation Policy

1. GENERAL CONDITIONS OF ELIGIBILITY FOR A TREE FOR MY NEIGHBOURHOOD

1.1 Purchase conditions

The purchaser agrees to :

Be the owner of a single-family or multi-family residence or be a manager duly authorized by the syndicate of divided or undivided co-owners of a building or be a tenant duly authorized by the owner of a single-family or multi-family residence located on the territory of the agglomeration of Montreal or located on the territory of the Town of Pincourt;
Ensure that the tree will not be planted on the City’s right-of-way;
Respect the required spacing near infrastructures (e.g. fence, power line, house wall, etc.). Please refer to the species sheet that can be downloaded from our website or here: https://arbres.hydroquebec.com/recherche-arbres-arbustes;
Make sure the plot is large enough to plant all the trees you buy, and allow their canopies to develop properly.
That the tree(s) purchased as part of this campaign are not used to meet an obligation to replace a felled tree;
Verify the location of underground infrastructure:
- By inquiring about private networks passing under your property;
- Contact Info-excavation (free service) to find out where to plant your tree without damaging the underground networks at 1 800 ON-EXCAVE (1 800 663-9228) or at https://www.info-ex.com/demande/demande-de-localisation/. This service locates all underground utilities of member companies (electricity, telephone, natural gas, cable and other).
Accept the verification rounds to ensure the health of the tree, that they are planted in the ground and at the right address.

1.2 Planting and Maintenance

The buyer agrees to :

Plant the tree at the planting address, located within the territory of the agglomeration of Montreal or within the territory of the Town of Pincourt, indicated when ordering the tree;
Plant the tree in the ground within a maximum of 2 weeks after taking possession of it;
Follow the planting instructions that accompany the product purchased, also available in the Planting Instructions section of the unarbrepourmonquartier.org website;
Water your tree properly (even when it is still in a pot);
Ensure the protection of the tree by adding a rodent guard before fall and stake if necessary;
Respect the required spacing near infrastructures (e.g.: fence, power line, house wall, etc.). Refer to the species sheet available for download on our website or at: https://arbres.hydroquebec.com/recherche-arbres-arbustes.

1.3 Recovery of the tree

The buyer agrees to:

In the case he does not utilize the delivery services:
- Take possession of the tree at the location and on the date indicated by the organization (as well as in the Retrieve your tree section of the website www.unarbrepourmonquartier.org);
- The organization responsible for delivering your tree agrees to hold the tree for three business days. After this period, the tree will become the property of the organization and will not be reimbursed or credited;
If he makes use of the delivery services:
- Communicate with the eco-quartier in case of absence on the day of the scheduled date and find out about the recovery method;
Authorize a visual verification of the tree planting on his property, if the tree is not visible from the public space (e.g.: at the back of the building);
Waive the right to sue the Regroupement des éco-quartiers and Soverdi for the product purchased;
Assign the carbon credits associated with the value of each tree planted to Soverdi (to the Urban Forest Action Plan or the Climate Plan).

1.4 Use of personal data

When purchasing one or more trees on the A Tree for My Neighbourhood campaign website, the buyer agrees to allow the REQ and/or Soverdi to use the GPS coordinates associated with the address where the tree(s) were planted to create a map of the Montreal urban canopy. This map and the data that it contains could be made public in order to illustrate the diversity of Montreal’s urban canopy.

Only data related to the GPS point of the planting address, as well as the species of tree(s) purchased will be used.

2. DELIVERY AND/OR PLANTING POLICY

Delivery and planting services are offered in certain areas only. These services are offered by the eco-neighbourhoods in the territory they serve or by the municipalities of the territories concerned. These organizations are responsible for the services offered.

The Regroupement des éco-quartiers and Soverdi are not responsible for any breakage or damage that may occur during delivery/planting at the purchaser’s home.

3. EXCHANGE AND CHANGE POLICY

The campaigns are staggered in time as follows:

The Spring 2024 campaign begins on April 17 and ends on May 26, 2024. The deadline to exchange a tree purchased during the Spring Campaign is at 4:00 p.m. on May 26, 2024. After that date, no exchanges will be conducted.

The Fall 2024 campaign begins on August 21 and ends on September 22, 2024. The deadline to exchange a tree purchased during the fall campaign is at 4:00 p.m. on September 22, 2024. After this date, no exchanges will be conducted.

If you wish to exchange your tree for another species: we will refund your initial order (refer to the Refund Policy paragraph) and you will have to place a new order on the www.unarbrepourmonquartier.org website, subject to stock availability.
If you wish to add a service (delivery and/or planting) to your order: the addition of services, when offered by eco-districts, is possible only at the time of the purchase of a tree on the www.unarbrepourmonquartier.org website.

It is not possible to add a service once your order has been placed. You will therefore have to collect your tree yourself or cancel your initial order and place a new one, subject to stock availability. (refer to the Refund Policy paragraph)

4. CANCELLATION POLICY (REFUND)

Please note: as from the Autumn 2024 campaign, partial order refunds will no longer be accepted. Please refer to the paragraphs below.

The campaigns are staggered in time as follows:

The Spring 2024 campaign begins on April 17 and ends on May 26, 2024. The deadline to request a refund for a tree or a service purchased during the Spring Campaign is at 4:00 p.m. on May 26, 2024. After that date, no refunds will be issued.

The Fall 2024 campaign begins on August 21 and ends on September 22, 2024. The deadline to request a refund for a tree or a service purchased during the fall campaign is at 4:00 p.m. on September 22, 2024. After this date, no refunds will be issued.

If you wish to be reimbursed for a single tree from an order comprising several trees: we will proceed with the total reimbursement of your initial order (refer to the Refund Policy paragraph) and you will have to make a new transaction on the www.unarbrepourmonquartier.org website, subject to stock availability.
If you wish to be reimbursed for a service (delivery and/or planting) included in your order: we will proceed to a full refund of your initial order (refer to the Refund Policy paragraph) and you will have to make a new transaction on the www.unarbrepourmonquartier.org website, subject to stock availability.

IMPORTANT :

If you are planning landscaping work, it is important to consider possible delays. If your land is not ready to receive a tree at the time of its recovery, no refund or credit for the following campaign can be issued.

The Regroupement des éco-quartiers (REQ) regularly verifies that orders placed during the sales period comply with the conditions set out in 1.1. If an order does not appear to comply with the conditions, and the customer does not respond within one week of being contacted by telephone and e-mail, REQ reserves the right to cancel the order.

Refunds will be issued to the credit card used online for the original purchase.

To request a refund, contact the Regroupement des éco-quartiers by email at info@unarbrepourmonquartier.org.

5. WARRANTY ACTIVATION POLICY

The tree purchased through the A Tree for my Neighbourhood campaign is covered for one year (365 days). Applications will be accepted until the end of the reception/delivery period (June 30 in the spring and October 31 in the fall), on the condition that it has been planted and properly maintained (installation of a stake, tree guard, etc.), as soon as the buyer takes possession of it.

Thus, trees that have died as a result of rodent attacks, insects, diseases contracted after planting, snow removal, bad weather (storms, freeze, rain) or any other cause related to a lack of protection (even if the tree is kept in his pot), on the part of the buyer are not guaranteed by the campaign.

There can only be one warranty claim per tree. A tree that has already been replaced can not be the subject of a second warranty activation request.
Under no circumstances should a tree be dug up before the warranty has been accepted. If a warranty activation request is done after a tree has been removed, the replacement will be denied.
The activation of the warranty will result in the replacement of the tree purchased. If the species of the tree is no longer available, an alternative species in the same category will be offered.
The activation of the warranty does not lead to a refund of the deceased tree, only to a replacement of the purchased tree.
The warranty covers only the tree and not the services that were associated with it. Therefore, delivery and planting services are not included in the replacement, including for the cities that usually provide the services.
If a tree has been donated by the eco-quartier, it will not be eligible for the guarantee.

For the spring campaign, accepted warranty activation requests will be honored in the spring campaign, provided they have been completed and accepted by May 15, 2024. After that time, trees will be distributed in the fall campaign 2024.

For the fall campaign, warranty activation requests will be fulfilled in the fall campaign, provided they have been completed and accepted by September 11, 2024. After that time, trees will be distributed in the spring campaign of 2025.

The warranty activation request is done as follows:

To activate the warranty, you will need to provide photos of the tree and follow the instructions provided by our customer service department.

The buyer must fill out the form sent to this effect by the Regroupement des éco-quartiers. After studying the form and the attached photos, the Regroupement will respond to the buyer. If the answer is positive, the tree will be distributed according to the dates mentioned above.

Note: If the tree species to be replaced is no longer available, the REQ will suggest another species with similar characteristics to the customer.

If you wish to benefit from this guarantee, contact the Regroupement des éco-quartiers by email at info@unarbrepourmonquartier.org.

privacy policy

The organizers of the A tree for my neighborhood campaign have adopted a confidentiality policy. You will find there the processing of personal information provided by buyers when using this website. You can read it here.

Last update : july 2024